Frequently Asked Questions About the NBN Answered

With the ongoing NBN rollout in more and more regions in the country, you may already be connected to the NBN right now. However, whether you have already switched to NBN, or waiting for it to become available in your area, you may still have questions. This article sheds light on some of the frequently asked questions about the NBN.

Will I be able to choose the NBN connection technology in my area?

Unfortunately, the answer to this is no. The connection technology available in your area for which NBN Co already decides your NBN broadband plan. The decision is based on several factors, but rest assured that NBN considered time efficiency and cost-effectiveness in making a decision. 

Among the NBN connection technologies, the FTTN or Fibre to the Node is the most common one. This looks similar to an ADSL connection. Other premises may have the FTTB or Fibre to the Building connection technology as well as the FTTC or Fibre to the Curb connection technology. However, both of these are still incomparable to the FTTP or the Fibre to the Premises which is the fastest connection technology of the network. Other connection technologies available mostly for rural areas are fixed wireless as well as satellite NBN connections.

Do I really need to connect to the NBN?

Probably yes. All non-NBN telecommunication networks will be shut down soon once the rollout is fully in place and at its peak performance. This means that you only have the NBN to rely on for your internet needs. Nevertheless, there are some NBN alternatives that you may want to consider, such as 4G home wireless plans.

What if NBN is too expensive for me?

The great thing about transitioning to the NBN is that the government required telcos to offer discounted phone service prices to low-income households. This is made to make the NBN more affordable and accessible to almost all households in the country.

Who can I get in touch with when I encounter NBN issues?

When you encounter any issues with your internet connection related to the NBN, your first point of contact should be your internet service provider. Your provider will then liaise with NBN Co on your behalf if there is a need to do so. At the very least, your internet provider should acknowledge your complaint and try to resolve it if possible. They should also be able to provide you with a confirmation of the proposed solution.

The Bottomline

With no stopping the NBN rollout in every region of the country, you should take the time to research your options. Fortunately, there are various NBN plan providers for you to choose from when it comes to getting the best NBN plan that will suit your needs. The key is in figuring out your specific speed and data needs for you to make a more informed decision regarding the plan you should subscribe to.